Policies at All About Me™
We founded All About Me™ with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
To serve you better, allaboutme-sib.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
AAM understands that a happy customer is a customer that will return. We will gladly accept all returns within 30 days of the order shipment date. All returns must be unopened and the receipt must be included. You will receive your full refund, in the form of your original payment. within 3-4 weeks. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise. You will be responsible for return shipping charges. We are unable to accept CODs for returned merchandise.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.
After we have processed your return and issued a refund, we’ll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
RETURNED MERCHANDISE POLICY
AAM’s policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. We inspect and then properly dispose of any returned items that have been used, damaged or expired.
SHIPPING RATES AND POLICIES
AAM ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. We also ship to Canada. Please be aware that orders could arrive in multiple packages.
Free Shipping Promotions
Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO and Canadian addresses and oversized packages.
Shipping Methods, Costs, and Delivery Times
Shipping Method Shipping and Handling Cost* Estimated Delivery Time**
Standard $5.95 Within 3 to 8 business days
Expedited $9.95 Within 3 to 4 business days
Premium $16.95 Within 2 to 3 business days
*All shipping charges include handling, order processing, item selection, packaging and transportation of items.
**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.
AAM Processing Time
Orders are typically processed for shipment in 1 to 3 business days.
Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.
All orders containing Hazardous Materials have restrictions. See below for details.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.
All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes, APO/ FPO or Canadian addresses.
With the exception of Canada, AAM does not ship to international addresses.
All applicable promotions, offers, discounts, and coupons applied at the time of purchase will be prorated and deducted from the amount of refunds or credits.
AAM makes every effort to ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
BILLING AND PAYMENT INFORMATION
Credit/Debit Card Payment Method
Note: For orders placed with credit/ debit Card, you should expect that:
· Your financial institution will place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped.
· You may receive more than one shipment notice as items in your order ship, but you will not be charged until we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released.
· We only charge you for items that have shipped. Any item(s) that are cancelled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.
Applicable sales tax will be applied to your order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. The tax rate is determined by several factors including, and not limited to, the items purchased, the ship-to destination and the ship-from location.